City of Saint Paul Website case study header

City of Saint Paul Website

Background

The City of Saint Paul website is intended to showcase Saint Paul as a thriving and vibrant Capital city and provide residents with information about Saint Paul city services.  High Monkey was the successful bidder in a public RFP process for user experience studies, information architecture development, wireframing, and creative design for the City's website. 

High Monkey's work on the project concluded in late Summer 2015 and the City's web team elected to complete the content migration, build out, testing, and implementation of the new website.

Project type: Public Website Platform: Drupal

Goals

Responsive designImproved user experience

The City of Saint paul website was in need of a new, user-centric design to provide a better experience for City residents and St. Paul business owners. Their need for an updated site also included a responsive design to deliver content on the right device, in the right format, at the right time. The city's team also identified a need for High Monkey to design the new website in a templated approach that would allow the City's web team to develop the site using Acquia CMS powered by Drupal. 


 

Challenges

The city launched their old website design in 2008. The site had become outdated and did not meet the expectations of current and future stakeholders.  The new website needed to ensure that it continues to reflect the mission to make “Saint Paul the most livable city in America.”

The website redesign needed to provide better access to information and services the city provides as well as enhancing the visitor experence with responsive design, intuitive navigation, and user-centric content.  Further, the website needed to enhance the profile of the city and server a variety of audience including City residents, business owners, visitors to the City, as well as elected officials.

Services Required

Search service icon
Search and Content Strategy
UX service icon
UX and DX Design

Solution

City Of Saint Paul Fire and Paramedics Screenshot    City of Saint Paul Government Screenshot    
The website solution High Monkey created for the City of Saint Paul included the following task groups; creative design and concepting for the website, detailed project planning, requirements discovery workshops – group and individual sessions, wireframe designs for desktop and responsive design, usability testing for desktop and mobile devices, Style Guide Documentation for the City web team to complete their build out, and day-to-day project management.

Because you can't get enough

City Of Saint Paul Mayor's Office Screenshot    City Of Saint Paul Residents Screenshot