MDVA Website case study header

MDVA Website

Background

The Minnesota Department of Veterans Affairs (MDVA) assists Minnesota’s 381,000+ veterans and their dependents by connecting them with the federal and state care and benefits they have earned. As the primary resource for disseminating this information, it was imperative that MDVA revamp their public website to meet their user’s needs.

Project type: Public Website Platform: Tridion

Goals

 
Improved user experienceResponsive designUpdate design
Goals of the MDVA project included:
  • Providing a user-friendly website for Minnesota veterans and their families including a mobile responsive interface that would deliver an improved visitor experience on hand-held devices.
  • Bringing the design of the MDVA website into a more modern look that would serve veterans who served during WW2, Korea, Vietnam, Afganistan, Iraq, and beyond.
  • Integrating the new design of the MDVA website with a separate veterans support website to provide a seamless visitor experience between the two sites. 

Challenges

  • Large user base, with a diverse number of needs
  • Integration with an external service and system to provide on-demand live support for end users
  • Continuously updating and additions of content
  • Decentralized team of content contributors and managers

Services Required

Accessibility service icon
Accessibility and Content Compliance
Search service icon
Search and Content Strategy
UX service icon
UX and DX Design
Design service icon
Website Design and Build

Solution

MDVA had a large task in front of them when they were faced with redesigning their public-facing site. Before we started developing a system, we first worked with MDVA to identify a Content Management System that the new site would be built on, to help facilitate content creation and administration. We then teamed up with MDVA and followed our full website design and development methodology, including: business and user requirements, card sorting, information architecture, wireframes, iterative design, site development, training and deployment. We also employed several usability tests, consisting of over 20 actual veterans, throughout the various stages of the project to ensure the end product would meet our user experience standards. MDVA now has a fully tailored Tridion-based website and trained staff to successfully manage the site moving forward.