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Stupid Usability #64

Comcast... The Inventors of Stupid Usability

Written By: High Monkey
Posted: 8/11/2014

From the mind of Erik Bredesen, Sales Advisor at High Monkey:

This post is about Comcast’s new X1 platform box and its brand new user interface. (Although I am confident we could fill this blog for years with stupid usability posts about Comcast cable and internet.) I will admit, however, that Comcast definitely stepped up to the plate with the new interface on the X1 cable box. It is much more visually appealing, easier functionality, and a lot more entertainment options. So yes, they got it right…for the most part.
I know better than to be satisfied with anything Comcast has to offer, because it is only matter of time before something stops working or they do something stupid to ruin your viewing experience. In this case, I was searching for movies one afternoon, and I wanted to look up a certain movie that I hadn’t seen in a while. I went to the “On Demand” portion where the hundreds if not thousands of movies are located. I was shocked to see that there was no option to search alphabetically. You could search by Genre, new releases, and a few other categories that don’t give any indication of what movies would even be listed under them.

Long story short, I didn’t have 4 hours to sift through movie titles in random locations on the sliver of hope I had of even finding the one I was looking for, so I gave up and went rollerblading instead.
In conclusion, I realize that this stupid usability blunder by Comcast forced me to venture outdoors to get some exercise. But let’s be honest here, after a long day of work who wouldn’t rather be a vegetable on the couch for a couple hours watching a great movie. Thanks a lot Comcast! When I fall and knock my teeth out rollerblading your customer service is definitely going to hear about it!

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More About Virgil

Virgil Carroll is the owner and president of High Monkey – based in Minneapolis Minnesota. Virgil also wears the multiple ‘hats’ of Principle Human Solutions Architect and SharePoint Architect.

Virgil is one of those rare individuals who can dive deep into technical topics while speaking clearly to the business owners of a project and never forgetting that the end user experience has the highest priority. He calls it using both sides of his brain. Virgil is passionate about leveraging technologies ‘out of the box’ as much as possible with a focus on the strategic use of content to create websites that deliver the right content to the right audience on the right device at the right time. Virgil brings high energy, an ironic wit, and a sense of grounded perspective whenever he speaks to an audience. Virgil regularly speaks at conferences and user groups throughout the United States and occasionally in Europe.

Posted: 8/11/2014 12:00:00 AM by Brian Haukos | with 0 comments