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Stupid Usability #11

Will the real Toilet reveal itself?

Written By: High Monkey
Posted: 12/16/2013

From the mind of Peter Serzo, VP of Consulting Services at High Monkey:

This past Thanksgiving my family and I made our way to NYC after visiting family on the east coast. Even though we have been to the city many times, we took a tour bus. These are great because you can get on and off as often as you would like throughout the day (Much cheaper than a taxi for a family of 6).

We stopped in SOHO for dinner and immediately looked for a place to eat. After walking in the cold for 30 minutes on Saturday, we choose Pulino’s – an Italian eatery.

As we sat down my 14 year old son went to the bathroom found in the basement. He came up a few minutes later flustered saying he walked into the men’s room but came upon two women washing their hands. Seeing him they started giggling. Then they explained where the real men’s toilet was so he could proceed.

Perplexed, I asked him to explain. “It’s too complicated, Dad. Come down and see.”

As you can see here is the outside of the bathroom with a clearly marked men and women doors.

When you walk through either door you walk into a community area where both sexes wash their hands. Here you can see the doors marked from the inside.

Finally, turning to the left are two more doors with men and women clearly marked. You step through these to use the appropriate private toilet.

The only usability issue here is the outside doors, why are they even marked? Even better would be to have a camera for when unsuspecting 14 year old boys walk in on women washing their hands and catching their expression.

Glad it was him. And the food/service was great!

Chad's Bio Coming Soon!

More About Virgil

Virgil Carroll is the owner and president of High Monkey – based in Minneapolis Minnesota. Virgil also wears the multiple ‘hats’ of Principle Human Solutions Architect and SharePoint Architect.

Virgil is one of those rare individuals who can dive deep into technical topics while speaking clearly to the business owners of a project and never forgetting that the end user experience has the highest priority. He calls it using both sides of his brain. Virgil is passionate about leveraging technologies ‘out of the box’ as much as possible with a focus on the strategic use of content to create websites that deliver the right content to the right audience on the right device at the right time. Virgil brings high energy, an ironic wit, and a sense of grounded perspective whenever he speaks to an audience. Virgil regularly speaks at conferences and user groups throughout the United States and occasionally in Europe.

Posted: 12/16/2013 12:00:00 AM by | with 0 comments