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Stupid Usability #24

Trapped in Chipotle

Written By: High Monkey
Posted: 2/6/2014

From the mind of Terri Ebert, Graphic Designer at High Monkey:

The other day, I went to Chipotle to order dinner–to-go. The door I came in brought me directly to the ordering line, which was perfect.

I went through the line, ordered my food, and paid at the end of the line. Now, I said I was taking the food to-go, so as soon as I paid, I turned around ready to go back out the door I came in. Only problem is, I got stuck in their seating area! They have a divider that separates the seating area from the walkway around it.

I would’ve had to go all the way to the other side of the restaurant to get out of the seating area. I of course didn’t do that because that didn’t make any sense, so I went behind the next people ordering (which probably annoyed them since there wasn’t that much room between the counter and the divider.)
The thing that would make sense (since there’s a door that people can go in AND OUT of) would be to open the restricting divider so people like me can easily get in and out and not feel trapped inside of Chipotle.

Chad's Bio Coming Soon!

More About Virgil

Virgil Carroll is the owner and president of High Monkey – based in Minneapolis Minnesota. Virgil also wears the multiple ‘hats’ of Principle Human Solutions Architect and SharePoint Architect.

Virgil is one of those rare individuals who can dive deep into technical topics while speaking clearly to the business owners of a project and never forgetting that the end user experience has the highest priority. He calls it using both sides of his brain. Virgil is passionate about leveraging technologies ‘out of the box’ as much as possible with a focus on the strategic use of content to create websites that deliver the right content to the right audience on the right device at the right time. Virgil brings high energy, an ironic wit, and a sense of grounded perspective whenever he speaks to an audience. Virgil regularly speaks at conferences and user groups throughout the United States and occasionally in Europe.

Posted: 2/6/2014 12:00:00 AM by Brian Haukos | with 0 comments