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Stupid Usability #27

Elevator Grammar 101: "A" stands for... Lobby?

Written By: High Monkey
Posted: 2/17/2014

From the mind of Jared Vander Hook, Consultant at High Monkey:

In an attempt to exit a condo in Minneapolis, I stepped on the elevator, quickly glanced at the panel of buttons and selected “1.” My goal was to get back to the lobby on the main floor. When the elevator doors opened, I was taken by surprise to realize I was not in the lobby. I re-entered the elevator and took a closer look at the panel of buttons. This time I noticed a button with a big star next to it. That must be the lobby. Before I pressed the button I also noticed it was labeled with an “A.” That can’t be the lobby, what would “A” stand for? I scanned the panel of buttons again and finally realized by process of elimination that the lobby must be the button labeled with a star and letter A. I pressed the button, contemplating what the A stands for and hoping it takes me to the right place. It did, and my best guess is that maybe the “A” stands for “Atrium?” How intuitive (heavy sarcasm intended).

Later when I looked closer at the picture I took I realized there is also no button labeled with a “2.”
Skipping “2” and using an “A” to label what most would think of as the lobby might have made sense to the engineer who designed this panel, but… really? It’s pretty simple; stick with numbers. Also, don’t skip numbers and replace them with obscure letters.

Chad's Bio Coming Soon!

More About Virgil

Virgil Carroll is the owner and president of High Monkey – based in Minneapolis Minnesota. Virgil also wears the multiple ‘hats’ of Principle Human Solutions Architect and SharePoint Architect.

Virgil is one of those rare individuals who can dive deep into technical topics while speaking clearly to the business owners of a project and never forgetting that the end user experience has the highest priority. He calls it using both sides of his brain. Virgil is passionate about leveraging technologies ‘out of the box’ as much as possible with a focus on the strategic use of content to create websites that deliver the right content to the right audience on the right device at the right time. Virgil brings high energy, an ironic wit, and a sense of grounded perspective whenever he speaks to an audience. Virgil regularly speaks at conferences and user groups throughout the United States and occasionally in Europe.

Posted: 2/17/2014 12:00:00 AM by Brian Haukos | with 0 comments