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Stupid Usability #29

Functional Faucet

Written By: High Monkey
Posted: 2/24/2014

From the mind of Brian Haukos, Marketing Support at High Monkey:

Last weekend I was down in New Ulm, MN visiting that special someone for Valentine’s Day. During my time there I went to a wedding reception at the New Ulm Event Center.

The event began just like any other, great stories from members of the wedding party accompanied by the ringing of forks against guest’s glasses. After sitting and listening to some of the stories for awhile, I had to use the restroom. As I walked in I couldn’t help but notice the extravagant sinks that were installed.

Wow! I thought these looked pretty dang spiffy, but I didn't know how to turn it on. As I moved the joystick-looking on/off switch to the left, nothing happened. I tried again with the device to the right, but still nothing happened. I thought something must be wrong. I figured I would try moving the joystick in every direction, finally out came some water as I moved the joy stick up! I know what you are thinking, "wow that was hard," but you would be surprised on the number of times I was asked throughout the night, “hey do you know how to work those faucets in the bathroom?”

Although these sinks look great, the designer should have done some usability testing before installing them. If it were up to me there would be a simple label located somewhere on the switch to indicate which direction to move the lever to turn the faucet on and off.

Chad's Bio Coming Soon!

More About Virgil

Virgil Carroll is the owner and president of High Monkey – based in Minneapolis Minnesota. Virgil also wears the multiple ‘hats’ of Principle Human Solutions Architect and SharePoint Architect.

Virgil is one of those rare individuals who can dive deep into technical topics while speaking clearly to the business owners of a project and never forgetting that the end user experience has the highest priority. He calls it using both sides of his brain. Virgil is passionate about leveraging technologies ‘out of the box’ as much as possible with a focus on the strategic use of content to create websites that deliver the right content to the right audience on the right device at the right time. Virgil brings high energy, an ironic wit, and a sense of grounded perspective whenever he speaks to an audience. Virgil regularly speaks at conferences and user groups throughout the United States and occasionally in Europe.

Posted: 2/24/2014 12:00:00 AM by Brian Haukos | with 0 comments