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Stupid Usability #88

Electric Toothbrush

Written By: High Monkey
Posted: 2/9/2015

From the mind of Terri Ebert, Graphic Designer at High Monkey:

I recently started using an electric toothbrush. Before my conversion, I used a manual brush all my life. I’ve liked everything about this switch, except for one thing – changing the batteries. By the time the batteries die, the toothbrush is still usable in terms of bristle quality. So, obviously I would want to just put a new battery in. This isn’t as easy as it seems.

The first toothbrush I had, I couldn’t even figure out how to take it apart to change the battery, so I threw it away. The second one is shown below.

I easily twisted off the end of the handle to get to the battery. But the arm that holds the battery in and completes the circuit was held tight against the battery. I stretched it enough to remove the old battery and put in a new one. But I still had a problem I stretched the metal too much (I promise, it wasn’t that far) that it no longer touched the + side of the battery, creating a break in the circuit. When I held the metal to the battery, it worked, so it wasn’t my battery that was the issue. But once I twisted the cap back on, and pressed the on button, nothing happened.

The stupid usability lies in the fact that the user cannot remove the dead battery without bending the metal too far. The company should design a much easier way to remove the battery without breaking the circuit.

The user should not have to buy a new toothbrush every time a battery dies - that would just be a bad user experience.


Chad's Bio Coming Soon!

More About Virgil

Virgil Carroll is the owner and president of High Monkey – based in Minneapolis Minnesota. Virgil also wears the multiple ‘hats’ of Principle Human Solutions Architect and SharePoint Architect.

Virgil is one of those rare individuals who can dive deep into technical topics while speaking clearly to the business owners of a project and never forgetting that the end user experience has the highest priority. He calls it using both sides of his brain. Virgil is passionate about leveraging technologies ‘out of the box’ as much as possible with a focus on the strategic use of content to create websites that deliver the right content to the right audience on the right device at the right time. Virgil brings high energy, an ironic wit, and a sense of grounded perspective whenever he speaks to an audience. Virgil regularly speaks at conferences and user groups throughout the United States and occasionally in Europe.

Posted: 2/9/2015 12:00:00 AM by Brian Haukos | with 0 comments