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Stupid Usability #17

Blue Cross Blue Shield… of printer toner

Written By: High Monkey
Posted: 1/13/2014

From the mind of Jared Vander Hook, Consultant at High Monkey:

After spending several weeks trying to navigate the new health care systems recently put in place, I had finally found the right health care plan and was in the process of filling out my enrollment form with the provider I had chosen, Blue Cross and Blue Shield. Just a few days before the deadline, I finished filling out the enrollment forms. Not sure if I could trust that the online submission would work, I thought I better print the forms. I clicked on the print button provided on the application and was a little surprised at what I saw next…

The background of the application was completely black! Had I followed through and printed my application like this, I imagine the printer spitting out a wrinkled piece of paper, still wet with black ink toner as the printer starts flashing "Ink cartridge low!" Needless to say, I chose to click cancel.

The Solution
Providing a printer-friendly version of content on a web page is fairly simple, using a print stylesheet. A printer-specific stylesheet gives you the ability to modify things like background color, font, spacing and much more, to ensure users are given a printer-friendly version of the content. A simple Google search on "changing print format for web page" turns up several articles on how to create and implement a print sylesheet. As a quick and easy way to improve the usability of your site, there’s no reason not to use one!

To Blue Cross Blue Shield - If you need some help fixing this usability issue, give High Monkey a call. We’d be happy to help you get this resolved.

Chad's Bio Coming Soon!

More About Virgil

Virgil Carroll is the owner and president of High Monkey – based in Minneapolis Minnesota. Virgil also wears the multiple ‘hats’ of Principle Human Solutions Architect and SharePoint Architect.

Virgil is one of those rare individuals who can dive deep into technical topics while speaking clearly to the business owners of a project and never forgetting that the end user experience has the highest priority. He calls it using both sides of his brain. Virgil is passionate about leveraging technologies ‘out of the box’ as much as possible with a focus on the strategic use of content to create websites that deliver the right content to the right audience on the right device at the right time. Virgil brings high energy, an ironic wit, and a sense of grounded perspective whenever he speaks to an audience. Virgil regularly speaks at conferences and user groups throughout the United States and occasionally in Europe.

Posted: 1/13/2014 12:00:00 AM by Brian Haukos | with 0 comments