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Stupid Usability #21

Twitter Stalking Woes

Written By: High Monkey
Posted: 1/27/2014

From the mind of Terri Ebert, Graphic Designer at High Monkey:

Before Twitter’s most recent mobile update, reply, retweet, favorite, and follow were hidden.



All you had to do was swipe right to find these features. So, as you scrolled through tweets, you only saw the tweets and weren’t bombarded by four more clickable features.



If you wanted to use these features, you just had to click on expand and the icons would pop up. Your timeline only featured the tweets and was just cleaner in general. You also had more cross-screen, finger-scrolling ability. Now, as you scroll, your chances for accidentally clicking on something you didn’t mean to touch have increased four times.
 
Another thing I don’t like about these exposed options is if you accidentally click follow or favorite, there’s no going back. It doesn’t ask you, “Hey Terri, are you sure you want to follow this person or favorite this tweet??” Just the other day, I was Twitter-stalking someone I don’t follow. (Yes, I admit I was Twitter-stalking. Don’t tell me you haven’t done the same at some point). I was apparently carelessly scrolling



because all of a sudden, I was following this person. I quickly unfollowed them, but if they get notifications, they definitely caught me red-handed. This same thing happens when you hit the star to favorite a tweet. You hit it, you’ve automatically favorite it. BUT, if you click reply or retweet, it goes to another screen, so you have the option to opt-out.




 
To fix this issue, I have a few suggestions:

  1. Twitter should go back to hiding these 4 icons, which would, in turn, clean up the amount of information that is thrown at you, in addition to decreasing your chances of touching something you didn’t want to touch.
  2. If you click on favorite or follow, another screen should come up (like the ones for reply and retweet), asking you if you’re sure you want to proceed – giving you the option to opt-out.
  3. Lastly, because of the issue of scrolling and accidentally hitting these icons, you should have to click twice on favorite and follow, making it harder to accidentally hit it while scrolling across your screen.


Maybe I’m the only one with this problem, maybe I’m not, but I think Twitter should consider these options….or maybe I should just stop stalking people on Twitter.
 

Chad's Bio Coming Soon!

More About Virgil

Virgil Carroll is the owner and president of High Monkey – based in Minneapolis Minnesota. Virgil also wears the multiple ‘hats’ of Principle Human Solutions Architect and SharePoint Architect.

Virgil is one of those rare individuals who can dive deep into technical topics while speaking clearly to the business owners of a project and never forgetting that the end user experience has the highest priority. He calls it using both sides of his brain. Virgil is passionate about leveraging technologies ‘out of the box’ as much as possible with a focus on the strategic use of content to create websites that deliver the right content to the right audience on the right device at the right time. Virgil brings high energy, an ironic wit, and a sense of grounded perspective whenever he speaks to an audience. Virgil regularly speaks at conferences and user groups throughout the United States and occasionally in Europe.

Posted: 1/27/2014 12:00:00 AM by Brian Haukos | with 0 comments