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Stupid Usability #22

Logging on and on and on

Written By: High Monkey
Posted: 1/30/2014

From the mind of Chad Heinle, Senior Consultant at High Monkey:

My Credit Union recently re-launched their website with a much needed upgrade and facelift. This update included a change to the login functionality, but it was not a change for the better. Clicking the login button, I am presented with an input box for my username but not for my password.

After typing in my username and clicking Login, I am directed to another page that lets me input my password. This is certainly not a login convention I’ve seen much of before.

What would I recommend as a solution? Change it back to how it was with two input boxes on one page with one login button. If I get it wrong, then direct me to another page. I’m certainly not going to have an epiphany that I put in the wrong ID until I start getting error messages.

Chad's Bio Coming Soon!

More About Virgil

Virgil Carroll is the owner and president of High Monkey – based in Minneapolis Minnesota. Virgil also wears the multiple ‘hats’ of Principle Human Solutions Architect and SharePoint Architect.

Virgil is one of those rare individuals who can dive deep into technical topics while speaking clearly to the business owners of a project and never forgetting that the end user experience has the highest priority. He calls it using both sides of his brain. Virgil is passionate about leveraging technologies ‘out of the box’ as much as possible with a focus on the strategic use of content to create websites that deliver the right content to the right audience on the right device at the right time. Virgil brings high energy, an ironic wit, and a sense of grounded perspective whenever he speaks to an audience. Virgil regularly speaks at conferences and user groups throughout the United States and occasionally in Europe.

Posted: 1/30/2014 12:00:00 AM by Brian Haukos | with 0 comments