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Stupid Usability #54

Yes I am human but how can I prove it?

Written By: High Monkey
Posted: 6/2/2014

From the mind of Brian Haukos, Marketing Support at High Monkey:

Recently the sales team here at High Monkey have started a sales training program by the name of “Sales Essentials.” So far this course has been extremely helpful in making our sales team become more organized and prepared.

When it comes to the training there are 8 modules with approximately 5-6 sections per module. The sections are split up into 3 tabs. First is the lecture tab, this is a read only section where you learn a specific skill / tip. Next is the resources tab, this tab is filled with documents for you to download to help you complete the final tab, the exercise tab.

After completing the first 1 ½ modules I came across an issue with one of the resources not downloading. After trying a few times I decided to reach out to Sales Essentials and let them know I was experiencing some issues. When clicking on the Contact Us link at the top of the page a popup window appeared that looked like the below picture.



I then continued to the contact us via our Web Enquiry. After clicking on this, the popup changed to a standard contact us form.



After filling this out I went to submit the form.  This was the error I came across…



I do understand why they have this section of the form however there is nothing I can do to prove that I am a human. After trying this in all three of my internet browsers with no luck, I decided to just send them an email.

Although my issue was eventually solved, my suggestion to Sales Essentials would be when you are going to offer a quick and easy form to fill out when you have an issue, please make it possible to submit that form!
 

Chad's Bio Coming Soon!

More About Virgil

Virgil Carroll is the owner and president of High Monkey – based in Minneapolis Minnesota. Virgil also wears the multiple ‘hats’ of Principle Human Solutions Architect and SharePoint Architect.

Virgil is one of those rare individuals who can dive deep into technical topics while speaking clearly to the business owners of a project and never forgetting that the end user experience has the highest priority. He calls it using both sides of his brain. Virgil is passionate about leveraging technologies ‘out of the box’ as much as possible with a focus on the strategic use of content to create websites that deliver the right content to the right audience on the right device at the right time. Virgil brings high energy, an ironic wit, and a sense of grounded perspective whenever he speaks to an audience. Virgil regularly speaks at conferences and user groups throughout the United States and occasionally in Europe.

Posted: 6/2/2014 12:00:00 AM by Brian Haukos | with 0 comments