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Stupid Usability #56

Buried Agitation

Written By: High Monkey
Posted: 6/16/2014

From the mind of Chad Heinle, Senior Consultant at High Monkey:

Living in the digital age with the internet bring a part of life and computers / mobile devices keeping us plugged in and connected to each other certain has its rewards. It also has its pitfalls, one of which is users feeling technology rage when trying to navigate an application with poor IA. Is it fair? Maybe not, but in the current technology climate, this is the reality: if your users can’t find something and find it quickly, they may not remain your users for long.

Below are a few examples of simple things that have caused this particular developer to scratch his head.

Android Amazon mobile app

To view someone else’s wish list in this app, you need to navigate to your own wish list first. At that point, you can view “Your Lists” (a confusing title) and then search. There is plenty of real estate on the drop-down navigation to add a “Find a wish list” link giving users direct access to purchase something fast.

Android Facebook mobile app

In the ever-changing user interface that is the Facebook app, the method to swap between “Top Stories” and “Most Recent” has changed. It seems we are currently on a downward trend: to view most recent posts - need to go into another tab, scroll down to “Feeds” and choose most recent. This is confusing, at least to me, because I consider this a “view” rather than a “feed” – so I’d expect this would be something I could swap back and forth on one tab.

PreferredOne website

As a PreferredOne subscriber, I may on occasion have a question. Immediately because I am a subscriber, I log in to find the information I’m looking for. I then look at the Contact Us page and find way too much information including multiple phone numbers and addresses without much guidance as to who I can call about a question.


 
Now that I’ve spent a lot of time complaining, I do have an example of surfacing information for ease-of-use. In developing user controls for a Sitecore site using Visual studio, I’ve recently installed an extension called Sitecore Rocks. This extension does it right – it pulls in my Sitecore site directly into Visual studio and allows me to do everything there without having to switch between applications. There is also a keyboard shortcut that allows me to search for settings on a given item rather than wade through menu items.



It’s an example of efficiency that others can take note of – surfacing more to the top helps keep that technology rage at bay.
 

Chad's Bio Coming Soon!

More About Virgil

Virgil Carroll is the owner and president of High Monkey – based in Minneapolis Minnesota. Virgil also wears the multiple ‘hats’ of Principle Human Solutions Architect and SharePoint Architect.

Virgil is one of those rare individuals who can dive deep into technical topics while speaking clearly to the business owners of a project and never forgetting that the end user experience has the highest priority. He calls it using both sides of his brain. Virgil is passionate about leveraging technologies ‘out of the box’ as much as possible with a focus on the strategic use of content to create websites that deliver the right content to the right audience on the right device at the right time. Virgil brings high energy, an ironic wit, and a sense of grounded perspective whenever he speaks to an audience. Virgil regularly speaks at conferences and user groups throughout the United States and occasionally in Europe.

Posted: 6/16/2014 12:00:00 AM by Brian Haukos | with 0 comments