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Stupid Usability #34

Wait, how should I wash these?

Written By: High Monkey
Posted: 3/13/2014

From the mind of Brian Haukos, Marketing Support at High Monkey:

So the other week I went to American Eagle to get myself a new pair of jeans! With these terrific Minnesota winters and all the salt that comes with them, jeans tend to get dirty fairly quickly gathering salt stains around the bottoms of the pant legs.

When I went to throw these jeans in the wash I turned them inside out to find some secret washing instructions that American Eagle had printed on the inside of the jeans left leg.

After reading these helpful hints I decided to turn to the tag to see what was recommended when washing. When doing so, I was thrown off a bit.

Why did American Eagle tell be something entirely different than what the jeans tag did? How am I truly supposed to know which way is the best when washing these Jeans? Am I supposed to wash them by themselves or is okay to wash them with others?

I feel like this is a simple fix.  If it were up to me, if I was going to give customers special washing instructions, I would be sure that the tag on the jeans didn't 100% contradict what I was telling customers to do in regards to washing them.

Just a thought!

Chad's Bio Coming Soon!

More About Virgil

Virgil Carroll is the owner and president of High Monkey – based in Minneapolis Minnesota. Virgil also wears the multiple ‘hats’ of Principle Human Solutions Architect and SharePoint Architect.

Virgil is one of those rare individuals who can dive deep into technical topics while speaking clearly to the business owners of a project and never forgetting that the end user experience has the highest priority. He calls it using both sides of his brain. Virgil is passionate about leveraging technologies ‘out of the box’ as much as possible with a focus on the strategic use of content to create websites that deliver the right content to the right audience on the right device at the right time. Virgil brings high energy, an ironic wit, and a sense of grounded perspective whenever he speaks to an audience. Virgil regularly speaks at conferences and user groups throughout the United States and occasionally in Europe.

Posted: 3/13/2014 12:00:00 AM by Brian Haukos | with 0 comments