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Stupid Usability #1

Hotel from What the Heck? (Hard Rock Hotel – Chicago)

Written By: High Monkey
Posted: 11/7/2013

From the mind of Virgil Carroll, Principal Human Solutions Architect at High Monkey:

During a recent visit to the Hard Rock Hotel in downtown Chicago, we ran into a great example of stupid usability in the physical world.

After checking into to the hotel, we proceeded to elevator to go up to our rooms. As you can see below, the elevator button bank was just like what you would see everywhere, with a button for each floor of the hotel. So we pressed our floor (16th to be exact) and the button lit up but then a surprising thing happen … the button went dark again. We looked at the panel and pressed the button again, and again it lit up for a few moments and then went dark. After investigating a little further (and feeling quite dumb), we saw there was a place to insert your keycard to access the floors. So we did this … and the exact same thing happened.

After trying this a couple more time and feeling quite stumped, we finally stepped off the elevator to try another one. The hotel worker in the hallway saw us and came over. He explained to us that even though this bank of elevators (there were elevators on both sides of the hallway) only went up to the 22nd-36th floor, as indicated on the sign below (which was above the elevator). We then had to ask why these elevators that did not go to our floor had buttons for it (and the rest of the lower floors) and he shrugged his shoulders … buttons for places you can’t go, how stupid :)

Chad's Bio Coming Soon!

More About Virgil

Virgil Carroll is the owner and president of High Monkey – based in Minneapolis Minnesota. Virgil also wears the multiple ‘hats’ of Principle Human Solutions Architect and SharePoint Architect.

Virgil is one of those rare individuals who can dive deep into technical topics while speaking clearly to the business owners of a project and never forgetting that the end user experience has the highest priority. He calls it using both sides of his brain. Virgil is passionate about leveraging technologies ‘out of the box’ as much as possible with a focus on the strategic use of content to create websites that deliver the right content to the right audience on the right device at the right time. Virgil brings high energy, an ironic wit, and a sense of grounded perspective whenever he speaks to an audience. Virgil regularly speaks at conferences and user groups throughout the United States and occasionally in Europe.

Posted: 11/7/2013 12:00:00 AM by | with 0 comments