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Stupid Usability #3

TiVo Uh Oh!

Written By: High Monkey
Posted: 11/14/2013

From the mind of Peter Serzo, VP of Consulting Services at High Monkey:

I LOVE TIVO.  It’s screens are the most usable when recording shows and browsing shows.  It can control your TV and works flawlessly.  However, there is ONE huge usability issue when connecting to your TV.   This has to do when you have other devices (i.e. DVD Player) attached.

Below is a screenshot of the remote.  On the right you can clearly see an input button to select device.

When pressed you get a listing of devices as shown in the second screenshot.

How do you think you select your device?

Look at the remote…you use the BIG Up and Down button surrounding the select and navigate to the one you want and choose select.  Right?


To select your device you press the input button to navigate through the onscreen choices and then stop at the one you want and it is automatically selected.  (I guess we could call this a feature).  But it is completely unintuitive.

Chad's Bio Coming Soon!

More About Virgil

Virgil Carroll is the owner and president of High Monkey – based in Minneapolis Minnesota. Virgil also wears the multiple ‘hats’ of Principle Human Solutions Architect and SharePoint Architect.

Virgil is one of those rare individuals who can dive deep into technical topics while speaking clearly to the business owners of a project and never forgetting that the end user experience has the highest priority. He calls it using both sides of his brain. Virgil is passionate about leveraging technologies ‘out of the box’ as much as possible with a focus on the strategic use of content to create websites that deliver the right content to the right audience on the right device at the right time. Virgil brings high energy, an ironic wit, and a sense of grounded perspective whenever he speaks to an audience. Virgil regularly speaks at conferences and user groups throughout the United States and occasionally in Europe.

Posted: 11/14/2013 12:00:00 AM by | with 0 comments