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Stupid Usability #77

Furniture Assembly is Easy?

Written By: High Monkey
Posted: 11/10/2014

From the mind of Jared Vander Hook, Consultant at High Monkey:

With all this focus on “stupid usability” I thought it was time to point out something I recently encountered that was smart. Something that made me think, “Wow, that was easy.”

I recently purchased a table from Ikea. Like anything from Ikea, it was up to me to put it together. I tend to be pretty averse to following painstakingly detailed instructions, so putting furniture together doesn’t always bode well for me. I usually do it wrong the first time and end up putting it together twice.

So I got home with my new table and went to work. Pulled out the instructions and started piecing it together. I was making good progress, but I have to admit I was almost expecting to find a mistake I had made at some point and have to take it all back apart to fix it. To my delight, that moment never came. I put the table together in my first attempt by simply following the Ikea directions.

Ikea directions are comprised solely of pictures and numbers. No words are used. They might’ve made this decision based on the fact that they sell furniture in quite a few different countries, but the simplicity of it also works in favor of the customer experience. Simplicity is good usability.


 

Chad's Bio Coming Soon!

More About Virgil

Virgil Carroll is the owner and president of High Monkey – based in Minneapolis Minnesota. Virgil also wears the multiple ‘hats’ of Principle Human Solutions Architect and SharePoint Architect.

Virgil is one of those rare individuals who can dive deep into technical topics while speaking clearly to the business owners of a project and never forgetting that the end user experience has the highest priority. He calls it using both sides of his brain. Virgil is passionate about leveraging technologies ‘out of the box’ as much as possible with a focus on the strategic use of content to create websites that deliver the right content to the right audience on the right device at the right time. Virgil brings high energy, an ironic wit, and a sense of grounded perspective whenever he speaks to an audience. Virgil regularly speaks at conferences and user groups throughout the United States and occasionally in Europe.

Posted: 11/10/2014 12:00:00 AM by | with 0 comments