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Stupid Usability #67

This Envelope may be a Little Small!

Written By: High Monkey
Posted: 9/1/2014

From the mind of Brian Haukos, Marketing Support at High Monkey:

So I’m finding out being a college graduate isn’t all it’s cracked up to be. Don’t get me wrong I do enjoy not having homework assignments and not having to cram a whole lot of information into one exam but there are the negatives as well!

One thing that I am finding is my least favorite thing is having to pay off my student debt. On top of other expenses I have 3 different school loans I am making payments on each month.

I have recently applied for a loan relief program that takes into consideration how much you make and other expenses you may have to give you a smaller rate per month vs dealing directly with fedloan servicing and potentially having to pay over $1,000 a month in school loans.

As much as I would love to be able to pay this much of my school loans off per month I just am not able to do so and that’s where the loan relief program comes in.

After spending what seemed like a lifetime on the phone figuring everything out with the program, I still needed to have them send me a letter which I needed to sign and send back.

I received the letter in the mail from the program and opened it up! Here is where the stupid usability comes in.

As you can see the envelope they sent the form in as well as the form itself were almost twice the size of the envelope they included to send the form back.

Although I do appreciate them saving me the $0.49 for postage, and few cents for the cost of the envelope, I would have rather receive the stamp unused and provide my own envelope so I don’t have to fold this document I just signed into a small enough piece to fit into this undersized envelope!

Chad's Bio Coming Soon!

More About Virgil

Virgil Carroll is the owner and president of High Monkey – based in Minneapolis Minnesota. Virgil also wears the multiple ‘hats’ of Principle Human Solutions Architect and SharePoint Architect.

Virgil is one of those rare individuals who can dive deep into technical topics while speaking clearly to the business owners of a project and never forgetting that the end user experience has the highest priority. He calls it using both sides of his brain. Virgil is passionate about leveraging technologies ‘out of the box’ as much as possible with a focus on the strategic use of content to create websites that deliver the right content to the right audience on the right device at the right time. Virgil brings high energy, an ironic wit, and a sense of grounded perspective whenever he speaks to an audience. Virgil regularly speaks at conferences and user groups throughout the United States and occasionally in Europe.

Posted: 9/1/2014 12:00:00 AM by | with 0 comments